Terms & Conditions (Delivery & Order Related)
Wealth Galleon Enterprise, the owner and proprietor of www.colloidalsilverone.com (“we, “us”, “our”) has established these terms and conditions for each customer (“you”, “your”).
Please read the following terms and conditions carefully before ordering any products, including membership (collectively referred to as “Product”) from www.colloidalsilverone.com (hereinafter to as the “Website”).
You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. If you do not agree to the Terms and Conditions below, do not access this website or any pages thereof.
Member Account, Password and Security
- When purchasing any Product on the Website, you may choose to register an account by providing us with your current, complete, accurate and true personal information as prompted by the applicable online registration forms.
- You are entirely responsible for maintaining the confidentiality of your password and account.
Placing an Order
You are encouraged to register for an account before placing an order.
Your order is subject to acceptance by us and may be refused for any reason, including credit concerns, unusual volumes, or delivery addresses. For confirmed order, we will notify you of our acceptance by sending an order confirmation to the email address provided by you.
All charges, including any applicable delivery fees are denominated in Malaysian Ringgit (MYR / RM), unless stated otherwise
All prices displayed during checkout and payment, exclude any duties and taxes applicable in the your / destination country. If there are any duties or taxes applicable, you / recipient will be required to pay these charges.
We reserve the right to obtain validation of your payment details before delivering the Product to you.
Payment for the order can only be made via PayPal / Online Transfer / Credit Card. In the event of failed payment, due to insufficient funds or technical errors, please contact our Customer Service team at +601113279737| colloidalsilverone@gmail.com to process your order.
You are responsible for reading these Terms and Conditions each time before you submit your order. By continuing with the order submission, you have agreed to the acceptance of these Terms and Conditions.
Delivery
Once you have placed an order, we always aim to deliver within seven (7) working days from the date of order confirmation.
We always aim to deliver your order as close as possible within the estimated delivery dates, but we cannot guarantee any firm delivery dates or timing.
We shall aim to let you know if we are unable to meet the estimated delivery date, and we shall not be liable to you for any losses, costs, damages, charges or expenses arising out of late delivery.
We may not be able to deliver to some restricted areas and as advised by our shipping partners. We also do not deliver to P.O. Box addresses. For such cases, we will contact you and arrange for delivery to an alternative delivery address.
We only deliver to one delivery address per order. Any redirection of address will be subjected to an additional re-routing delivery fee. Our Customer Service team will advise you on the shipping charge (depending on the quantity and weight of the Product). We are not responsible for delivery to an incorrect or non-existent delivery address provided for by you in the order.
Orders will be shipped via courier. If you are not available during point of delivery, our shipping partner will leave a notice slip indicating instructions to call / email for re-delivery arrangements. You are responsible for liaising with our shipping partners to ensure a successful delivery. Any cost for re-delivery will be absorbed by you. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.
For courier delivery, on delivery of the Product, you are required to sign and acknowledge receipt of the delivery. You are required to check the Product immediately after delivery, and contact our Shipping partners (contact information available on the courier slip) and Customer Service team at +601113279737| colloidalsilverone@gmail.com for any damage cases, our Customer Service team will advise you accordingly on the next course of action.
Damaged Product
We will try our best to ensure the Product will be delivered undamaged. However, if you receive the product in a damaged condition, you will have to notify us and our shipping partners within 24 hours from the time of receipt of the product.
We will need your prompt action to provide certain information regarding the Product including:
a. Photo of the damaged Product with packaging in-tact
b. Photo of product with packaging removed (to assess the damage to the product)
c. Name and order number
If the Product has proven to be damaged due to negligence on our end or by our shipping partners, we will provide a replacement product at no cost to you or a full refund. Please read more about our refund policy at return & refunds page.
Returns & Refunds
We do not accept any returns. However, refunds will be given to products that are received damaged. In this instance, please take a picture of the damaged products and notify the courier company immediately. Please notify us as well.
Order Cancellation
We may cancel an order if the Product is unavailable or has been discontinued. We will notify you and do the necessary refund
For refund cases, we will return the money received from you using the same method originally used by you to pay for the Product.
Terms & Conditions (Others)
Disclaimer / Non Healthcare Advice
This Site or the products sold are not intended to diagnose, treat or cure any disease. The information on this website is also not intended to provide medical advice. Products, services, information and other content provided on this Site, including information that may be provided on this Site directly or by linking to third-party websites, are provided for informational purposes only. Please consult with a physician or a certified healthcare practitioner regarding any medical or health related diagnosis or treatment options. Information on this Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. This Site does not recommend self-management of health issues. Information on this Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health related questions. You should consult your physician about interactions between medications you are taking and nutritional supplements. Wealth Galleon Enterprise is not liable for any information provided on this Site with regard to recommendations regarding supplements for any health or treatment purposes. Wealth Galleon Enterprise makes no guarantee or warranty with respect to any products or services sold. Wealth Galleon Enterprise is not responsible for any damages for information or products provided even if Wealth Galleon Enterprise has been advised of the possibility of damages.
Privacy of Personal Information
Please see our Privacy Policy, which forms part of these Terms and Conditions.
Intellectual Property
Our Website contains information, data, software, videos, text, images and other materials (collectively referred to as “Content”) that are the property of www.colloidalsilverone.com. As such, they may not be reproduced, modified, republished, or displayed in any manner or stored in an information retrieval system by any means.
Third Party Links
The Website may contain hyperlinks to third party websites for your convenience. We are not responsible for the content availability or accuracy on these websites. You agree that any access to and/or use of such linked websites is done at your own risk. We will not be liable or responsible for any part of such transactions or promotions conducted between you and these websites.
Indemnity
You hereby agree to indemnify Wealth Galleon Enterprise and hold us harmless against all claims, losses, liabilities, damages and expenses (including legal fees and costs) arising directly or indirectly out of your access and connection to and/or use of the Website or violation of these Terms and Conditions.
Termination
We reserve the right to suspend or terminate your account in our sole discretion, at any time, for any reason whatsoever, including where we have reasons to believe that you have violated any of the Terms and Conditions.
Amendment to the Terms and Conditions
We reserve the right to amend these Terms and Conditions without prior notice. All amendments to these Terms and Conditions will be posted on the Website. Your continued use of the Website will mean that you have agreed to the acceptance of the new Terms and Conditions.
Copyright, Trademarks and other Intellectual Property
You acknowledge that all materials on this Site, including this Sites design, text, graphics, sounds, pictures, software and other files and the selection and arrangement thereof, (collectively, “Materials”), are the property of Wealth Galleon Enterprise and are subject to and protected by copyright and other intellectual property laws and rights.
The trademarks, service marks, trade names, and logos (collectively, “Marks”) contained on this site, including without limitation Wealth Galleon Enterprise are the sole property of Wealth Galleon Enterprise and may not be copied or otherwise used, in whole or in part without the prior written authorization of Wealth Galleon Enterprise.
Any use of any Materials or Marks owned by Wealth Galleon Enterprise is considered an infringement or our intellectual property rights (including patent rights) and will be legally pursued as such. By agreeing to the Terms of Use, you agree that you will not use any text, photos, likenesses or other copyrighted or protected material of Wealth Galleon Enterprise or of other third parties.
Liability Disclaimer
You agree that the use of this site is at your sole risk. This site and the materials contained herein are provided on an “as is” and “as” available” basis, except as otherwise expressly provided in this agreement.
Any material downloaded or otherwise obtained through this site is done at your own risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any material. No information obtained by you from Wealth Galleon Enterprise entities or through this site shall create any warranty not expressly stated in this agreement.
This is a comprehensive limitation of liability that applies to all damages of any kind, including any direct, indirect, incidental, special or consequential damages (including damages for loss of business, loss of profits, loss of good will, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if an individual advises of the possibility of such damages.
The limitations of liability set forth herein are fundamental elements of the basis of the arrangement between Wealth Galleon Enterprise and you. The products, information and services offered on and through this site would not be provided without such limitations, notwithstanding the foregoing, the sole and entire maximum liability of Wealth Galleon Enterprise entities for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from Wealth Galleon Enterprise on this site.
If you are dissatisfied with any portion of this site, or with any of the terms of use, your sole and exclusive remedy is to discontinue using this site.
Governing Law
All terms and conditions stipulated here are subject to the laws of Malaysia only. Any arbitration or proceedings will be conducted in Malaysia only